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Frequently Asked Questions

Answers for the in-between moments.

Everything you need to know about getting started, using Upwend, privacy, access, and how the platform supports your recovery journey.

What is Upwend?

Upwend is a recovery support companion designed for the moments between your appointments. It offers self-paced content grounded in evidence-based recovery-support frameworks — CBT, CRA, ACT, and Stages of Change — to support you in your day-to-day recovery journey.

Do I need to create an account?

Yes. You'll need an email address and the access code provided by your program. That's all. No other personal information is required to get started.

How do I sign up?

Access is currently provided through participating programs using an access code. You'll use that code along with your email address to create your account.

The access code enables account creation but does not by itself share your medical records with Upwend. If you don't have a code, speak with your program or clinician.

Is Upwend free for me to use?

Yes. If your program has introduced you to Upwend, there is no cost to you as a patient. Your program covers access.

Who can use Upwend?

Upwend is designed for adults aged 18 and over who are engaged in a recovery support program. Access is available through participating organizations and is not currently available for direct sign-up.

Where do I start?

When you first open Upwend, you'll choose your avatar and begin your journey. The app will guide you from there. There's no pressure to move quickly — you go at your own pace.

What if I'm not ready to engage with the content yet?

That's completely okay. Upwend includes an Early Stage Path designed specifically for people who aren't yet ready to commit to change. It meets you where you are — with no pressure to advance before you're ready.

What happens if I stop using the app for a while?

Nothing. Your account stays exactly as you left it. There are no penalties, no streaks to maintain, and no pressure to catch up. When you're ready to come back, Upwend will be here.

Can I go back and revisit content I've already seen?

Yes. You can return to any content you've previously accessed at any time. Recovery isn't linear, and neither is the way you might use Upwend.

What is the avatar and what does it do?

Your avatar represents you throughout your journey. It evolves as you engage with the app — not as a score, but as a reflection of your continued presence and participation.

What is the Quick Reset?

Quick Reset gives you instant access to two tools — the Craving Crusher and the Breathing Timer — without navigating through the app. It's designed for the moments when you need support right away.

What is the Journey Map?

The Journey Map is a visual record of your progress through Upwend's chapters. It helps you see how far you've come, especially on the days when progress feels difficult to notice.

Does Upwend collect my personal health information?

Upwend is designed not to collect medical records, diagnosis information, or other protected health information through the patient app experience described here.

Programs receive reporting at the program level rather than reports showing your individual responses or choices.

Can my clinician see what I do in the app?

Your clinician or program may receive program-level engagement reporting. They do not receive your individual responses or choices within app content.

What information is required to use Upwend?

Only your email address and the access code provided by your program. No date of birth, address, or payment information is required.

Is Upwend a medical app?

No. Upwend is not a medical device, treatment program, or clinical service. It is a recovery support companion designed to complement the care you are already receiving.

Can Upwend help me in a crisis?

Upwend is not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

For crisis support, call or text 988. You may also contact your treatment provider.

Will Upwend tell me what to do or judge my answers?

No. There are no right or wrong answers in Upwend. The app never judges, penalizes, or moralizes. Every response is met with warmth, honesty, and respect.

I have a question that isn't answered here. Who can I contact?

For questions about access, speak with your program or clinician. For technical support contact: admin@clearstepapp.com

How do I pause?

Click the pause button.

How do I exit?

Click the exit button.

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